Mailbox full and information is not reflecting on the server copy even after deleting or archiving e-mails

Even after you moving old emails and deleting unwanted emails and larger attachments mails, your mailbox size will be full

This happens due to the sync issue between the local cached copy and the server copy,
In order to delete e-mail from the server copy to fix the mail box size.

Please follow the below steps.
Right click on Mailbox in outlook and click on 'Advanced Find'

In top 'Look for' section select 'Any type of Outlook item' and click on Find now.
You will see all the mails, calender entries..sort through 'In folder', you will see n number of 'Sync Issues' mails which is of 1KB. Select all those and delete it.

Now you will see the folder size will be reduced.

Right click on the mail box -> properties -> folder size

If there is server copy and local copy, please disable cached exchange mode

To disable cached exchange mode, on outlook click on to tools-> e-mail accounts

Select “view or change existing e-mail account “and next.
Click on change,
Uncheck cached exchange mode, then next and finish.
Once cached exchange mode is disabled, please close and reopen outlook and start archiving/ deleting e-mails accordingly.

Please enable the cached exchange mode for the better results in outlook.

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