Symantec Endpoint – Virus Definition OR Policies Update failed

If Symantec endpoint protection is getting definition updates automatically.

There are multiple fix for this issue, please refer to the procedure steps below.

Fix 1:
Open regedit and navigate to below path
Navigate to HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\

Delete DefaultConnectionSettings and SavedLegacySettings and restart the workstation.
Note: Take the backup of the registry key before deleting it.

Do right click on SEP icon (Symantec EndPoint Protection) and click "Update Policy"

Fix 2:
If there are no above mentioned registry Key, do the following steps:

Goto Symantec site and download Client Definition Files and run it in user computer.

Note: IF the file is a zip file please extract all files to C:\Program Files\Common Files\Symantec Shared\VirusDefs\Incoming

Note: If user don't have Incoming folder. Please manually create one. Then extract the files to the Incoming folder.

Then right click on SEP (Symantec EndPoint Protection) and click "Update Policy"



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