Error that occurs for users when trying to open attachments in Outlook and not able to view images in body of message
How it works in background:
- When a user receives an email with an attachment, the user is unable to open the attachment(s) within Outlook 2003 as an error appears with “this folder can't be found” or “the user doesn't have access to the temp/attachments folder”.
- This occurs when you open an attachment, Outlook places these attachments in a subdirectory under the Temporary Internet Files directory.
- Outlook uses a temporary file; it examines the registry to determine whether or not the TEMP OLK folder has already been created. Sometimes the folder doesn't exist or the path used to store the temp files, the user doesn’t have permission to view them in which the error occurs.
Try this steps:
Step 1: Open the Windows registry using regedit32.exe and type in the users workstation to connect to the network registry.
Step 2: Follow the path: HKEY_CURRENT_USER\ Software \ Microsoft \ Office \ 11.0\ Outlook \Security
Step 3: Locate and select the following file name "OutlookSecureTempFolder"
Step 4: Create or change the path location of the file to:
C:\Documents and Settings\\Local Settings\Temp\
Step 5: Get the user to restart and open attached files within Outlook.
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How it works in background:
- When a user receives an email with an attachment, the user is unable to open the attachment(s) within Outlook 2003 as an error appears with “this folder can't be found” or “the user doesn't have access to the temp/attachments folder”.
- This occurs when you open an attachment, Outlook places these attachments in a subdirectory under the Temporary Internet Files directory.
- Outlook uses a temporary file; it examines the registry to determine whether or not the TEMP OLK folder has already been created. Sometimes the folder doesn't exist or the path used to store the temp files, the user doesn’t have permission to view them in which the error occurs.
Try this steps:
Step 1: Open the Windows registry using regedit32.exe and type in the users workstation to connect to the network registry.
Step 2: Follow the path: HKEY_CURRENT_USER\ Software \ Microsoft \ Office \ 11.0\ Outlook \Security
Step 3: Locate and select the following file name "OutlookSecureTempFolder"
Step 4: Create or change the path location of the file to:
C:\Documents and Settings\\Local Settings\Temp\
Step 5: Get the user to restart and open attached files within Outlook.
***Share your comments about this post***
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