User is unable to open Excel documents

When a user tries to open an excel document, either from there desktop or within an email they may be presented with the issue of being unable to open an excel document in which a blank screen appears when trying to do so.

Solution:
Select start > All programs> Microsoft Office> Microsoft Office Excel 2003 on the affected user’s machine

Select Tools > then click on Options
Select the “General“tab and make sure “ignore other applications is not selected.

This will resolve the issue when a user tries to open an excel document.

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